Mai Speech Therapy (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at https://maispeechtherapy.com or engage with our speech therapy services.

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using our website.

1. Information We Collect

Personal Information You Provide

When you contact us, book a consultation, or submit a form on our website, we may collect the following information:

• Your name and contact information (email, phone number, address)
• Your child's name, age, and relevant developmental history
• Information about speech and language concerns
• Insurance information (if applicable)
• How you heard about our services (referral source)

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• IP address (anonymized for analytics purposes)
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Provide speech therapy services to your child
• Communicate with you about appointments, progress, and recommendations
• Process payments and manage billing
• Improve our website and services
• Comply with legal and regulatory requirements
• Send occasional educational resources (only with your consent)

We will never sell, rent, or lease your personal information to third parties for marketing purposes.

3. HIPAA Compliance & Protected Health Information

As a healthcare provider, Mai Speech Therapy is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) that we collect in the course of providing speech therapy services is handled in accordance with HIPAA regulations.

This includes:

• Maintaining administrative, technical, and physical safeguards to protect PHI
• Limiting access to PHI to authorized personnel only
• Using secure, HIPAA-compliant platforms for telehealth sessions and electronic record-keeping
• Providing you with a Notice of Privacy Practices upon request
• Obtaining appropriate consent before disclosing health information to third parties

Please note that information submitted through our website contact form is not considered PHI and is not transmitted through a HIPAA-compliant channel. For secure communication regarding your child's health information, please contact us directly by phone.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device.

We may use the following types of cookies:

• Essential cookies: Required for the website to function properly (e.g., form submissions)
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics with IP anonymization enabled)
• Scheduling cookies: Used by our third-party scheduling platform (Calendly) to process appointment bookings

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We may use the following third-party services that collect or process data on our behalf:

• Calendly: For scheduling consultations and appointments
• Google Analytics: For website usage analysis (with IP anonymization)
• Google Maps: For displaying our service area
• Vercel: For website hosting and performance

These services have their own privacy policies, and we encourage you to review them. We do not control how third-party services use your data.

6. Children's Privacy

Our website is designed for parents and caregivers seeking speech therapy services for their children. We do not knowingly collect personal information directly from children under the age of 13 through our website.

If you believe your child has provided personal information to us through our website without parental consent, please contact us immediately so we can remove the information.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Request a copy of your child's therapy records (in accordance with HIPAA)

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: mai@maispeechtherapy.com
• Phone: (954) 300-2242